Privacy Policy

1. Introduction

DataVerge Solutions LLC ("we," "our," or "us") respects your privacy and is committed to protecting the confidential information of our clients and research partners. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (datavergesolutions.com) or participate in our operational research and benchmarking initiatives.

By accessing our services or providing research data, you agree to the terms of this policy.

2. Information We Collect

We collect information strictly to validate operational inefficiencies and improve business performance for home care agencies.

A. Information You Provide Voluntarily

• Contact Information: Name, email address, phone number, and agency name when you fill out contact forms or reply to our outreach.
• Operational Benchmarks: Data regarding manual audit hours, claim denial rates, revenue leakage estimates, and software usage (e.g., Sandata, NCTracks, Optum) provided during research or consultation.
• Business Inquiries: Information submitted regarding your specific operational challenges or "High Risk" compliance flags.

B. Automatically Collected Information

• Usage Data: We may collect non personal information such as your IP address, browser type, and page visit history to ensure the security and performance of our website.

3. How We Use Your Information

We do not sell, rent, or trade your personal or business data to third parties. We use your information strictly for the following purposes:

• Research & Benchmarking: To aggregate anonymous data on industry trends (e.g., "Average hours spent on EVV audits in NC"). Individual agency data is never published without explicit consent.
• Communication: To reply to your inquiries, provide the benchmarks you requested, or schedule consultations.
• Service Improvement: To validate the development of internal tools and solutions designed to solve the operational pain points you have identified.
• Legal Compliance: To comply with applicable laws and regulations.

4. Data Protection & Confidentiality

Given our focus on the healthcare sector, we treat all data with a high standard of confidentiality.

• No Protected Health Information (PHI): Our website and research initiatives are not intended to collect PHI (patient names, medical records, etc.). Please do not submit patient level data through our contact forms or email.
• Security Measures: We implement reasonable security practices (including secure servers and limited access protocols) to protect your business information from unauthorized access.

5. Third-Party Services

We may use trusted third-party service providers (such as Google Analytics or secure email servers) to facilitate our operations. These providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

6. Your Rights

You have the right to:

• Request a copy of the information we hold about your agency.
• Request the deletion of your contact information from our database.
• Opt-out of future communications or research studies at any time.

To exercise these rights, please contact us at Info@datavergesolutions.com.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will indicate the latest revision.

8. Contact Us

If you have questions about this Privacy Policy or our data handling practices, please contact us: